Contact Us
Connect with the PopYourBox Team
Whether you need support, want to partner with us, or have feedback to share, we're here to help you make the most of your Pop Mart collecting journey.
Avg. response: 24 hours
10,000+ collectors supported
Quick Contact Form
Send us a message and we'll get back to you as soon as possible
We'll respond within 24 hours during business days
Choose the Right Contact Method
Get faster, more accurate help by reaching out to the right team for your specific needs.
General Support
Account help, technical issues, and platform questions
support@popyourbox.com
Within 24 hours
Perfect for:
- Account access problems
- Technical bugs or glitches
- Feature questions and guidance
- Billing and subscription issues
Content Partnerships
Collaborations with collectors, creators, and influencers
support@popyourbox.com
Within 48 hours
Perfect for:
- Creator collaboration opportunities
- Collector community features
- Unboxing video partnerships
- Brand ambassador programs
Business Development
B2B partnerships, integrations, and commercial inquiries
support@popyourbox.com
Within 48 hours
Perfect for:
- Retailer partnership opportunities
- API integration discussions
- Affiliate program inquiries
- Market data partnerships
Press & Media
Media inquiries, press releases, and industry coverage
support@popyourbox.com
Within 24 hours
Perfect for:
- Interview requests
- Press kit and media assets
- Industry trend commentary
- Platform milestone coverage
Community Safety
Report violations, spam, or inappropriate content
support@popyourbox.com
Within 12 hours
Perfect for:
- Content policy violations
- Harassment or spam reports
- Fake listing reports
- Security concerns
Data & Privacy
Privacy requests, data protection, and legal compliance
support@popyourbox.com
Within 72 hours
Perfect for:
- GDPR data requests
- Account deletion requests
- Privacy policy questions
- Data export requests
Other Ways to Get Help
Sometimes the fastest help comes from our community or self-service resources.
Community Forum
Connect with fellow collectors and get peer support
- Get help from experienced collectors
- Share tips and collecting strategies
- Discover rare figure opportunities
- Build relationships in the community
Knowledge Base
Self-service help articles and step-by-step guides
- Instant answers to common questions
- Detailed feature tutorials
- Troubleshooting guides
- Best practices for collectors
Social Media
Follow us for updates, tips, and community highlights
- Real-time platform updates
- Collector spotlights and features
- Community challenges and events
- Quick tips and collecting advice
What to Expect
Our Commitment
- • Personal responses from real team members
- • Follow-up until your issue is resolved
- • Clear next steps and timelines
- • Respectful, helpful communication
Response Times
- • General support: Within 24 hours
- • Safety issues: Within 12 hours
- • Business inquiries: Within 48 hours
- • Complex technical issues: 2-3 business days
Before contacting us, check our Help Center for instant answers to common questions.
Browse Help Articles
YouTube Channel
Unboxing videos, tutorials, and collecting tips from the PopYourBox team
SubscribeDiscord Community
Real-time chat with collectors, trading opportunities, and instant support
Join DiscordTwitter/X Updates
Platform updates, collector features, and Pop Mart industry news
Follow @PopYourBox1Instagram
Featured collections, unboxing highlights, and behind-the-scenes content
Follow @popyourbox1