Help Center
Get help with your PopYourBox Digital Tags and NFC experience
Quick Solutions
Try these common fixes first
NFC Not Working?
- Make sure NFC is enabled in your phone settings
- Hold your phone close to the tag (within 1-2 inches)
- Remove any thick phone case or metal accessories
- Try tapping different areas of your phone's back
Page Won't Load?
- Check your internet connection
- Close and reopen your browser
- Try refreshing the page
- Clear your browser cache and cookies
Mobile NFC Troubleshooting
Detailed steps for fixing NFC reading issues on mobile devices
Android
Android Devices
Enable NFC
- Go to Settings → Connected devices or Connections
- Look for NFC and toggle it ON
- Also enable Android Beam if available
Optimal Tapping Technique
- Find your phone's NFC antenna (usually center-back or near the camera)
- Hold the tag against this area for 2-3 seconds
- Don't move the phone until the action completes
iOS
iPhone (iOS 11+)
NFC reading is automatic on iPhone - no setup required. Just tap the tag to the top of your phone.
If NFC isn't working:
- Ensure your iPhone is running iOS 11 or later
- Try tapping the tag to the top edge of your phone
- Remove any thick cases or pop sockets
- Make sure the tag isn't damaged or demagnetized
Browser-Specific Issues
Chrome (Recommended)
- Best NFC support on Android
- Automatic link opening
- PWA install available
Safari (iPhone)
- Built-in NFC support
- May show security prompts
- Add to home screen for better experience
Common Error Messages
What error messages mean and how to fix them
Tag not foundThe NFC tag hasn't been registered in our system yet. Contact support if you purchased this tag from PopYourBox.
Already claimedThis tag has already been claimed by another user. If you believe this is an error, contact support.
Network errorCheck your internet connection and try again. The page has been cached for offline viewing when possible.
Technical Information
How PopYourBox NFC tags work
Tag Specifications
- Type:NTAG215 (504 bytes)
- Frequency:13.56 MHz
- Range:~4cm (1.5 inches)
- Standard:ISO14443A/NFC Forum Type 2
Security Features
- Unique hardware ID
- Tamper-resistant design
- Blockchain-style ownership history
- Secure server verification
Still Need Help?
Contact our support team for personalized assistance
When contacting support, please include:
- • Your device model and operating system
- • The tag ID (first 8 characters)
- • What error message you're seeing
- • Steps you've already tried